Privacy policy

ActionAid respects your privacy and realises how important it is that your personal information remains secure.

We hope that this policy explains how we collect, manage and protect your details, but if you would like more information, or would like to change the way we communicate with you, please contact us here:

  • Email: supportercontact@actionaid.org
  • Post: Supporter Contact, ActionAid UK, Chataway House, Leach Road, Chard, Somerset TA20 1FR
  • Phone: 0800 012 2038

Your personal data is protected by UK legislation, specifically the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) 2003.

What information does ActionAid collect about me?

Personal information is collected directly from you when you interact with ActionAid, for example signing up to a campaign action, enquiring about an event, making a donation by SMS, online, by paper form or over the phone.

The information we collect will typically include your name, postal and email addresses, your phone number and your bank details if you are supporting us financially. In some cases we may collect information that the Data Protection Act considers to be ‘sensitive’ (this could include details of ethnicity or religious beliefs). Such information will only be collected and retained with your specific consent.

How is my information used?

We collect this information in order to process your requests and to also keep in touch with you about ActionAid’s work. Examples include:

  • to provide you with the services, products or information you have requested
  • to process donations or other payments and verify financial transactions
  • to record any contact we have with you and to provide you with the most relevant and tailored communications
  • from time to time we may use external data sources to create a profile of your interests and level of potential donations so that our communications to you are as appropriate and cost effective as possible.
  • We have occasionally used external data lists to check the accuracy of the telephone numbers we hold for our supporters

Will you ever sell or swap my information with other organisations?

We will never sell or swap your personal details with other organisations for their marketing purposes. We may use other companies to provide services on our behalf, including delivering postal mail, making calls to our supporters, sending emails, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and we ensure that your data is treated with the same level of care as if we were handling it directly. We may disclose personal information if required to do so by law and may use external data for the purposes of fraud prevention.

How secure is the information I give you?

ActionAid takes the care of your data seriously and undertakes to protect your personal information in a range of ways including secure servers, firewalls and SSL encryption. We follow payment card industry (PCI) security compliance guidelines when processing credit card payments and any personal information transferred between locations will be both encrypted and password protected.

How long will you keep my information?

We will retain your information for as long as you have an active relationship with ActionAid. If you cease to have an active relationship with us or request to receive no further contact, we may retain some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we don’t accidentally duplicate information.

Will my information ever go outside the UK?

In certain circumstances specific personal data may be shared with ActionAid members in different parts of the world to enable the operation of the Child Sponsorship or Next Step programmes. This information does not include financial details and is only ever shared in this way for defined purposes, e.g. to send child messages from the country programme you support. 

ActionAid is aware that countries outside the European Union have differing approaches to data privacy laws, and that enforcement may not be as robust as it is within the European Union. We therefore take particular care if your data goes outside this area.

How do I request an information access report?

To request an information access report which details the information we hold about you, please send your request in writing to the ActionAid Data Protection Officer at the following address:

Data Protection Officer
ActionAid UK
Chataway House
Leach Road
Chard
Somerset TA20 1FR

We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within 40 working days of receipt. ActionAid has waived its legal right to levy a fee for this service.

Any alterations to our policy on the collection or use of data will be posted on this website.