Child Sponsorship Operations Officer

Position: Child Sponsorship Operations Officer 

Duration: Fixed Term Contract - 2 Years

Location: Global Secretariat Hub Office or any Action Aid International Country Office  

AAI Grade: C / Local terms and conditions of employment will apply

ActionAid is a leading international organisation, working with over 15 million people in 45 countries for a world free from poverty and injustice. We’re amongst the first few international development organisations with our head office based in Africa. We also have offices right across Asia, the Americas and Europe. We believe the people whose lives our work affects should decide how we’re run. And that’s what makes us different. We help people use their own power to fight poverty and injustice – the Power in People.


Child Sponsorship (CS) is accountable for up to 40% of the ActionAid’s annual income, so this Child Sponsorship Operations Officer role is an important one for the Federation.  The role will work with the Child Sponsorship and Individual Giving Advisor to support the global Sponsorship community through a critical period of CS modernisation. The role will support countries to maintain quality communications and processes while at the same time supporting the introduction of innovative new working practices. 

You will support the Child Sponsorship and Individual Giving Advisor by being point of contact for all sponsorship operations across the federation. You will work closely with our CS staff across countries and with staff in our fundraising markets making sure we deliver the best possible experience for our sponsors. This is an exciting opportunity to join the ActionAid Global Secretariat at a crucial time for the modernisation of Child Sponsorship. This role is offered as a two-year fixed term contract. 

You should have solid experience of working in a sponsorship management or coordination role either within a country programme or fundraising market environment. You should be familiar with fundraising innovations in child sponsorship. You should have considerable experience working with child sponsorship databases and maintaining high standards of sponsorship servicing to supporters. You should have experience in performance management and training staff in child sponsorship processes ideally across multiple countries. 

If you can demonstrate the expertise to make a significant difference to our organisation we would be delighted to hear from you. Please visit our website for further information. 

Application Procedures:

You should send your CV and motivation cover letter by no later than 20th September 2017 to You are requested to highlight in the motivation letter how specifically you meet the criteria for this role.  Please clearly indicate which position you are applying for. 

Please address the person specification in your application point by point and in detail as it enables us to identify the skills, knowledge and experience you have to be able to do the job effectively. 

Due to the high volume of applications we receive, we regret we will not be able to respond personally to applicants who are not short-listed. If you have not heard from us within two weeks of the closing date, please assume you have been unsuccessful on this occasion.

ActionAid welcome applications from all sections of the community and promotes diversity. 

Reg. Charity No: 274467